When you are shopping at www.samoondoh.com you automatically accept our Terms & Conditions when completing your order. We therefor advise you to read through the below mentioned Terms & Conditions before you purchase on the site.

If there are parts of these Terms & Conditions that you do not understand, we recommend to contact our customer service before shopping at customercare@samoondoh.com

PLACING AN ORDER

We reserve the right to cancel your order in one of the following situations:

· Your payment information is incorrect or cannot be verified.

· Your order has been placed for the purpose of committing fraud, etc. or committed in connection with a criminal act or other illegal activity.

· An unintentional error occurs on the website, for example a payment error, item is out of stock etc.

DELIVERY

Orders will be dispatched within 3 working days (Monday - Friday KST) by DHL. Japan by SAGAWA. Once your purchase is on its way, you will receive the tracking number by email. Make sure your email is entered correctly when placing your order.

All orders depart from South Korea.

SAMO ONDOH is not responsible for the package that is damaged or lost during transportation. We always pack everything carefully to avoid possible damage on its way.

We must adhere to all international import/export laws. If you decide to refuse your shipment or if it's returned due to the your negligence, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), as well as the cost of returning the package. This amount will be subtracted from your refund.

HOW TO EXCHANGE OR RETURN 

Our return policy entitles you to return the product for any reason within 7 days receiving your order. Customers have the right to open the package and check the contents and try the product on, but the product must be returned in a new and unused state. All original packaging, tag attached should be returned with the product without having been tampered with. Customer bears return charges.

We burden the partial shipping cost when you order. Therefore, if you return it, we will deduct the actual shipping cost. The customer can ask us for the actual delivery fee receipt. If you want a receipt, email us at customercare@samoondoh.com

Exchange:

To exchange your purchase to a different size or style, please make a return your initial order and place a new order on our website.

When the return is registered at our warehouse, the refund will be processed to the same payment method as payment has been made. 

Please be aware that it can take up to 7 working days from the return has arrived to complete refund.

The returned package will be resend to you when the product condition does not meet the SAMO ONDOH policy informed. 

Resending delivery fee would be charged to you.

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Arranging a return : 

Please follow the link to register a return.

https://www.samoondoh.com/RETURN

You will receive the next process by email.

Please wait for DHL to pickup your return package. DO NOT process return by yourself using other delivery company.

If you have any other inquiries, do not hesitate to contact our customer service at customercare@samoondoh.com