Our Return Policy
To return a purchase, your items must meet the following conditions:
Be returned within 14 days of your delivery date
Be in its original, unused, unaltered and unwashed condition
Be returned with original tags and packaging
Please note that Final Sale items are not eligible for a return.
SAMO ONDOH reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
How to Initiate a Return
Your returned item must arrive at SAMO ONDOH no later than 28 days after your delivery date. Please note, return label must be requested within 14 days of receiving your order. We recommend that you ship your return within one week of receiving your return label to ensure that it arrives at SAMO ONDOH within the desired time.
Please note that it is important to ship international packages using standard shipping and your country’s local shipping carrier. For added safety, please insure all packages with a tracking number.
A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.
Please note that original shipping fees are not refundable.